Refund & Cancellation Policy

1. Overview

This policy applies to all SYNLUMEX INTEL subscription plans. It covers refunds, cancellations, and downgrades.

2. Free trial

Every new customer is eligible for a 14-day free trial on the Pro plan. No credit card is required. If you do not wish to continue after the trial, no charge is applied.

3. Monthly subscriptions

Monthly subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not provide prorated refunds for partial months.

4. Annual subscriptions

Annual subscriptions can be cancelled within 7 days of payment for a full refund, provided the account has used less than 10% of the plan's AI extraction quota. After 7 days, no refund is provided for the remaining term, but you retain access until the end of the annual period.

5. Exceptional refunds

If we fail to provide the service as agreed — for reasons within our control — you may be eligible for a refund. Requests are reviewed case-by-case and responded to within 48 hours.

6. Non-refundable items

• Any amount consumed beyond the refund window (e.g., annual subscriptions after 7 days)
• Custom setup, onboarding, or implementation services once delivered
• Third-party costs passed through (payment gateway fees, cloud costs)

7. How to request a refund

Email abdul@synlumexai.com with:

• Your registered email
• Reason for refund request
• Payment date and reference number

Approved refunds are processed within 10 business days to the original payment method.

8. Downgrades

You may downgrade your plan at any time. Downgrades take effect at the end of the current billing period. No refund is provided for the price difference mid-cycle.

9. Contact

Questions? abdul@synlumexai.com · WhatsApp +91 93907 85041